I did end up picking it up yesterday afternoon. I got there at 4:30
I spoke to John in the factory and he did everything in his power to help me out and when he couldnt find my order he rang becky and she did a U -turn and came back to the office.
You guys have a level of customer service that is second to none. Certainly the best i have seen in a long time!
I just wanted to say thanks.